Hassel-free returns

We want your shopping experience at My Science Boutique to be the absolute best!  If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you receive it.  If you think that you’ve received a defective item, contact customer service within 3 business days of receipt of your order.  If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that sorted out for you!

Please see our simple steps and procedures for returns below:

  • Most of our products are custom made for you with the design, color and style of your choice. However, if you are not happy with your product, we would gladly replace or exchange the item for you
  • Merchandise may be returned for a Gift Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!
  • Returns should be postmarked 30 days from the delivery date
  • A return label will be provided to you at a discounted price – return label costs will be deducted from the final refund settlements
  • All SALE items are FINAL and cannot be returned.
  • All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact.
  • The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number for your return as this can help our team provide a specific estimate for when you can expect your gift card code to be processed.
  • Original shipping fees are non-refundable.
  • A gift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.
  • Different orders can be sent together; please know each order will receive a separate gift card code.
    *Please allow 2-5 business days to process your return once it is received at our warehouse.